Visuals is an operating name of Burial Beer Co., LLC (herein as “Visuals”, “We” or “Our”). Our winery includes our brick and mortar operations at Forestry Camp in Biltmore Village and this wonderful online shop (the “Shop”). All sales of products, including wine, apparel, glassware and merchandise (the “Products”), occur on these grounds whether they are initiated in person or via the Shop. The buyer (“You” or “you”) is visiting our digital menu and agree that your purchases of Products are made here in the great state of North Carolina.
Below are additional terms and conditions that supplement our site Terms and Conditions. Please review. Any purchase of Products from our Shop shall be done in accordance with our Terms and Conditions and the supplemental conditions that follow. Let’s have a righteous adventure together. Thanks for supporting the Visuals team.
You must be 21 or older to purchase alcohol Products. You represent to us that you are indeed 21 or older. Someone over the age of 21 will be required to be present at the time of delivery.
PICK-UP AND SALE LOCATION:
All sales of Products are completed at our restaurant beside the winery, and Asheville pick up shall be done here as well. Here is our address:
10 Shady Oak Dr.
Asheville, NC 28803
Pick-up Product(s) will be held at Forestry Camp for 72 hours after the order is placed. If the Product(s) is not picked up within 72 hours after the order is placed, the Product(s) will be placed back into inventory without a refund.
Proxies will be allowed only if (1) the proxy is named in the order notes and (2) the proxy provides state or federal identification matching the proxy listed in the order notes at pick up.
All orders of wine will be eligible for free local delivery to addresses located within 8 miles of 10 Shady Oak Asheville, NC 28803. Local delivery is not available for addresses outside the 8-mile radius. Prior to placing your delivery order, please confirm whether your delivery address is within the 8-mile radius. Should your delivery location be outside the 8 mile radius, please feel free to pick up your items at Forestry Camp. Please allow approximately 2 hours for orders to be processed and delivered.
Our current policy is to not provide refunds. This is done because inventory is managed closely and it is not fair to other purchasers to be denied an opportunity to purchase Products that are in limited quantity. Additionally, we are charged for all merchant fees at the time of purchase and cannot get these back. In the event of extenuating circumstances, our wonderful staff may elect to issue a refund to you for 90% of the purchase price, with the remaining fees collected as compensation for merchant fees and restocking. Please always contact [email protected] with questions about orders.
Restricted Shipping: Pursuant to existing laws and carrier requirements, we are unable to ship to the following states:
Alabama, Arizona, Georgia, Hawaii, Kentucky, Louisiana, Maine, Maryland, Mississippi, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Washington, West Virginia, and Wyoming.
Dry Zip Code Limitations: We cannot ship to zip codes that have enacted local option to exclude the sale or shipment of alcoholic beverages. By purchasing Products, you verify that you have checked your local laws and have confirmed that importation of alcoholic beverages is permitted.
Shipping Address Limitations: We cannot ship to PO Boxes, APO/FPO addresses, Mail Boxes, or internationally.
Adult Signature is Required: As these Products contain alcohol, we are required to ship with an Adult Signature Required sticker, which means you will be required to show your ID to the delivery driver prior to taking delivery. Adult Signature Required Stickers require an additional surcharge which will be passed on to the purchaser. In the interest of avoiding missing deliveries, we suggest using your place of work as the delivery location. You may also opt to pick up your package at a shipping facility near you. If the recipient is found to be under the age of 21 by the shipping company, the order will be returned and no refund will be given.
Returned Packages: If your package of Products is returned to us, we may re-ship it to you for an additional shipping charge equal to the actual shipping cost. Any order that is refused or returned after three attempts to deliver will not be refunded. Shipping and packaging charges will not be refunded. In addition, the buyer will be responsible for any additional fees incurred to have the product returned to us.
Converting to Pickup: If you would like to convert your shipping purchase to pick-up, we will be happy to do so. Your pickup can be available at our Asheville or Raleigh locations.
Shipping Containers: In addition to the Adult Signature requirement, we are required to ship all alcohol Products in approved shipping containers to ensure they are handled properly. All shipping package costs will be added to your total at checkout.
Title and Responsibility: The title to Products is passed to you at the time of the sale and you remain responsible for shipping costs, including insurance. Visuals makes no representation to the legal rights of anyone to ship or import beverages containing alcohol. You authorize Visuals to act on your behalf to engage a common carrier to deliver your order to you.
Importing Products: If you require us to ship your purchased Products to you in your home state, you agree that you have read these terms and understand that when you import these Products into your state that it may require you to have a license or registration to do so and to pay applicable state taxes in your state. Visuals assumes no obligation and bears no responsibility whatsoever for applying for or obtaining any such permits or licenses. We strongly suggest that you investigate your state laws and determine the manner in which alcoholic beverages may lawfully be brought back home. You shall be responsible for all applicable excise, use and sales taxes due to their state related to the purchase of any taxable Products.
Liability for Damage: We are not liable for damages to Products caused by weather conditions and/or “Acts of God” during transportation. “Acts of God” include catastrophes such as, but not limited to, plane crashes, unforeseeable delays or accidents, destruction due to domestic and international unrest (i.e. riots, war, public enemies) confiscation, quarantine, or natural disaster.
Pricing and Inventory: Price and availability are subject to change without notice. Once your payment is confirmed we will make every effort to ship your order within 5 business days. Some orders may take a little longer during peak seasons. If you place an order and an item is out of stock we will contact you and ask you if you would like a refund or if you would like to wait until we receive the product. We retain the right to refuse any order.